Allihoop Co living
F A Q

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How de we manage gathering expenses? does Allihoop offer a solution for that?

As we know we sometimes all need to split bills for shared dinners or fun events.

We want to provide you with some tools to make this easier - so we can eat together more!

You can find detailed guidelines by clicking the link below

Click yo open guide

In case I want to cancel my contract before moving in, will I receive a refund?

No, in case you cancel your booking there will be no refund.

Can I have people stay over?

You can have friends or visitors for 3 nights. However if your guests are going to be staying for more than 3 nights, you are required to inform us and get permission from us.

How can I use the Laundry?

All communities have a laundry room with washing and drying machines. They are a part of your monthly fee and you are not required to pay anything for it.

I have a problem with the drawers, what should I do?

We suggest taking pictures of the object if it helps to describe the problem and send the photos with a description of the issue to community@allihoop.se and we will take care of it ASAP!

Will cleaning equipment (cleaning agents, vacuum cleaners, mops, brooms) be provided to clean my studio?

They will be in a designated location in your community. You can use them to clean your studios. You have to put the cleaning equipment in the designated location after using them.

Can I change my room in case I have problems?Can I have a room next to my friend?

In such cases we suggest you to contact us as soon as possible, in case we have availability we will help to change your apartment or have yours next to your friend!

How can I get more discounts?

By participating in our events and becoming an Allihoop ambassador, you will have a chance to get 1200 SEK off your bill for each month.

My friend asked me if I can refer him to join Allihoop, will there be any discount for me or my friend?

Yes, we do have a referral discount for our residents who bring their friends, for each referral you will get 500 SEK off your next bill.

Can I also terminate the contract earlier than what is stated in the contract?

Yes, you can. You just need to give us a 60 days notice period.

What is the process if ever I want to further extend my stay?

You could reach out to us and share with us your willingness to extend your stay and till when. We will provide you with an extension contract which you sign.

What are the Add-on services and will there be more services in the future?

Regarding the community you are living in, the Add-on services could be different but in general the services are Cleaning, Linen change, 30 days notice period, Bed upgrade, Car parking, Partner.The prices might differ for different communities.

Where to see all the Add-on services and how to add to our subscription?

When you are filling the form to request a contract on the members portal you can see the Add-on services choices in there, otherwise you can contact us and we include that in your contract.

Is the move in/out date flexible?

Move in and move out dates and times are flexible according to your preferences, although the monthly rent is calculated from the start date mentioned on the contract and will continue according to the end date of the contract.

What happens after I sign the contract? (Move in Process)

-10 days before moving in you will get a welcome email and will be added to the community app.

-Couple of days after receiving the welcome letter you will receive the first bill.

-2 days before moving in you will receive the move instructions.

-The ambassador will welcome you on your first day and provide you with all the information

-1 day after moving in you will receive an inventory checklist of the studio.

-3 days after moving in you will receive the check in experience survey.

Will I get my deposit fee refunded if I cancel my contract before moving in?

No, you will not get the deposit fee refunded if you cancel the contract before moving in.

I can’t make the payment, another person is paying my rent, is there anything that should be taken into consideration?

When your bill is paid by someone else please make sure to mention the OCR number on the bill and send us a proof of payment when the payment was made. (The proof of payment must include the OCR number, Amount and date of transaction)

What happens if a resident does not pay on time? Or paid lower/higher than invoice?

Once the due date is passed in case the payment was not received, 8% of the total amount as a late payment fee will be applied on the next bill, in case of banking commissions, currency exchange, etc. we receive a lower or higher amount than the invoice, and will deduct/charge on next invoice.

How can residents make the payment for monthly rents?

The payment methods to make the transfer for the monthly fee is as follows:You can find our bank details below:PlusGiro: 190 69 44-2SWISH: 123 075 19 74Account nr: 1819069442 (clearing code: 9960)Company name: Allihoop Group ABBank name: NordeaIBAN: SE48 9500 0099 6018 1906 9442BIC (SWIFT): NDEASESSThrough International bank transfer, Wise, Wire transfer, Swish, Revolut.

What is the Security deposit amount and when it’s returned?

The full security deposit amount is equal to one month rent, 5000 SEK is paid upon signing to secure the contract and the rest (One month rent - 5000 SEK) is paid on the first bill.

First Invoice, What does it include? And when is the due date?

The first invoice includes the first monthly fee from the start date of the contract + The remaining security deposit and the due date is the start date of the contract.

First Invoice, What does it include? And when is the due date?

The first invoice includes the first monthly fee from the start date of the contract + The remaining security deposit and the due date is the start date of the contract.

Otherwise you can choose among the categories below:

Will I get my deposit fee refunded if I cancel my contract before moving in?

No, you will not get the deposit fee refunded if you cancel the contract before moving in.

I can’t make the payment, another person is paying my rent, is there anything that should be taken into consideration?

When your bill is paid by someone else please make sure to mention the OCR number on the bill and send us a proof of payment when the payment was made. (The proof of payment must include the OCR number, Amount and date of transaction)

What happens if a resident does not pay on time? Or paid lower/higher than invoice?

Once the due date is passed in case the payment was not received, 8% of the total amount as a late payment fee will be applied on the next bill, in case of banking commissions, currency exchange, etc. we receive a lower or higher amount than the invoice, and will deduct/charge on next invoice.

How can residents make the payment for monthly rents?

The payment methods to make the transfer for the monthly fee is as follows:You can find our bank details below:PlusGiro: 190 69 44-2SWISH: 123 075 19 74Account nr: 1819069442 (clearing code: 9960)Company name: Allihoop Group ABBank name: NordeaIBAN: SE48 9500 0099 6018 1906 9442BIC (SWIFT): NDEASESSThrough International bank transfer, Wise, Wire transfer, Swish, Revolut.

What is the Security deposit amount and when it’s returned?

The full security deposit amount is equal to one month rent, 5000 SEK is paid upon signing to secure the contract and the rest (One month rent - 5000 SEK) is paid on the first bill.

First Invoice, What does it include? And when is the due date?

The first invoice includes the first monthly fee from the start date of the contract + The remaining security deposit and the due date is the start date of the contract.

First Invoice, What does it include? And when is the due date?

The first invoice includes the first monthly fee from the start date of the contract + The remaining security deposit and the due date is the start date of the contract.

Is the move in/out date flexible?

Move in and move out dates and times are flexible according to your preferences, although the monthly rent is calculated from the start date mentioned on the contract and will continue according to the end date of the contract.

What happens after I sign the contract? (Move in Process)

-10 days before moving in you will get a welcome email and will be added to the community app.

-Couple of days after receiving the welcome letter you will receive the first bill.

-2 days before moving in you will receive the move instructions.

-The ambassador will welcome you on your first day and provide you with all the information

-1 day after moving in you will receive an inventory checklist of the studio.

-3 days after moving in you will receive the check in experience survey.

What are the Add-on services and will there be more services in the future?

Regarding the community you are living in, the Add-on services could be different but in general the services are Cleaning, Linen change, 30 days notice period, Bed upgrade, Car parking, Partner.The prices might differ for different communities.

Where to see all the Add-on services and how to add to our subscription?

When you are filling the form to request a contract on the members portal you can see the Add-on services choices in there, otherwise you can contact us and we include that in your contract.

How can I get more discounts?

By participating in our events and becoming an Allihoop ambassador, you will have a chance to get 1200 SEK off your bill for each month.

My friend asked me if I can refer him to join Allihoop, will there be any discount for me or my friend?

Yes, we do have a referral discount for our residents who bring their friends, for each referral you will get 500 SEK off your next bill.

Can I change my room in case I have problems?Can I have a room next to my friend?

In such cases we suggest you to contact us as soon as possible, in case we have availability we will help to change your apartment or have yours next to your friend!

How can I use the Laundry?

All communities have a laundry room with washing and drying machines. They are a part of your monthly fee and you are not required to pay anything for it.

I have a problem with the drawers, what should I do?

We suggest taking pictures of the object if it helps to describe the problem and send the photos with a description of the issue to community@allihoop.se and we will take care of it ASAP!

Will cleaning equipment (cleaning agents, vacuum cleaners, mops, brooms) be provided to clean my studio?

They will be in a designated location in your community. You can use them to clean your studios. You have to put the cleaning equipment in the designated location after using them.

How de we manage gathering expenses? does Allihoop offer a solution for that?

As we know we sometimes all need to split bills for shared dinners or fun events.

We want to provide you with some tools to make this easier - so we can eat together more!

You can find detailed guidelines by clicking the link below

Click yo open guide

In case I want to cancel my contract before moving in, will I receive a refund?

No, in case you cancel your booking there will be no refund.

Can I have people stay over?

You can have friends or visitors for 3 nights. However if your guests are going to be staying for more than 3 nights, you are required to inform us and get permission from us.

BRA
Other
How de we manage gathering expenses? does Allihoop offer a solution for that?

As we know we sometimes all need to split bills for shared dinners or fun events.

We want to provide you with some tools to make this easier - so we can eat together more!

You can find detailed guidelines by clicking the link below

Click yo open guide

General
Other
In case I want to cancel my contract before moving in, will I receive a refund?

No, in case you cancel your booking there will be no refund.

General
Other
Can I have people stay over?

You can have friends or visitors for 3 nights. However if your guests are going to be staying for more than 3 nights, you are required to inform us and get permission from us.

General
Facilities, maintenance and cleaning
How can I use the Laundry?

All communities have a laundry room with washing and drying machines. They are a part of your monthly fee and you are not required to pay anything for it.

General
Facilities, maintenance and cleaning
I have a problem with the drawers, what should I do?

We suggest taking pictures of the object if it helps to describe the problem and send the photos with a description of the issue to community@allihoop.se and we will take care of it ASAP!

General
Facilities, maintenance and cleaning
Will cleaning equipment (cleaning agents, vacuum cleaners, mops, brooms) be provided to clean my studio?

They will be in a designated location in your community. You can use them to clean your studios. You have to put the cleaning equipment in the designated location after using them.

General
Preferred allocation
Can I change my room in case I have problems?Can I have a room next to my friend?

In such cases we suggest you to contact us as soon as possible, in case we have availability we will help to change your apartment or have yours next to your friend!

General
Referral and discounts
How can I get more discounts?

By participating in our events and becoming an Allihoop ambassador, you will have a chance to get 1200 SEK off your bill for each month.

General
Referral and discounts
My friend asked me if I can refer him to join Allihoop, will there be any discount for me or my friend?

Yes, we do have a referral discount for our residents who bring their friends, for each referral you will get 500 SEK off your next bill.

General
Contract doubts
Can I also terminate the contract earlier than what is stated in the contract?

Yes, you can. You just need to give us a 60 days notice period.

General
Contract doubts
What is the process if ever I want to further extend my stay?

You could reach out to us and share with us your willingness to extend your stay and till when. We will provide you with an extension contract which you sign.

General
Add-on Services
What are the Add-on services and will there be more services in the future?

Regarding the community you are living in, the Add-on services could be different but in general the services are Cleaning, Linen change, 30 days notice period, Bed upgrade, Car parking, Partner.The prices might differ for different communities.

General
Add-on Services
Where to see all the Add-on services and how to add to our subscription?

When you are filling the form to request a contract on the members portal you can see the Add-on services choices in there, otherwise you can contact us and we include that in your contract.

General
Move in / Out
Is the move in/out date flexible?

Move in and move out dates and times are flexible according to your preferences, although the monthly rent is calculated from the start date mentioned on the contract and will continue according to the end date of the contract.

General
Move in / Out
What happens after I sign the contract? (Move in Process)

-10 days before moving in you will get a welcome email and will be added to the community app.

-Couple of days after receiving the welcome letter you will receive the first bill.

-2 days before moving in you will receive the move instructions.

-The ambassador will welcome you on your first day and provide you with all the information

-1 day after moving in you will receive an inventory checklist of the studio.

-3 days after moving in you will receive the check in experience survey.

General
Financial
Will I get my deposit fee refunded if I cancel my contract before moving in?

No, you will not get the deposit fee refunded if you cancel the contract before moving in.

General
Financial
I can’t make the payment, another person is paying my rent, is there anything that should be taken into consideration?

When your bill is paid by someone else please make sure to mention the OCR number on the bill and send us a proof of payment when the payment was made. (The proof of payment must include the OCR number, Amount and date of transaction)

General
Financial
What happens if a resident does not pay on time? Or paid lower/higher than invoice?

Once the due date is passed in case the payment was not received, 8% of the total amount as a late payment fee will be applied on the next bill, in case of banking commissions, currency exchange, etc. we receive a lower or higher amount than the invoice, and will deduct/charge on next invoice.

General
Financial
How can residents make the payment for monthly rents?

The payment methods to make the transfer for the monthly fee is as follows:You can find our bank details below:PlusGiro: 190 69 44-2SWISH: 123 075 19 74Account nr: 1819069442 (clearing code: 9960)Company name: Allihoop Group ABBank name: NordeaIBAN: SE48 9500 0099 6018 1906 9442BIC (SWIFT): NDEASESSThrough International bank transfer, Wise, Wire transfer, Swish, Revolut.

General
Financial
What is the Security deposit amount and when it’s returned?

The full security deposit amount is equal to one month rent, 5000 SEK is paid upon signing to secure the contract and the rest (One month rent - 5000 SEK) is paid on the first bill.

General
Financial
First Invoice, What does it include? And when is the due date?

The first invoice includes the first monthly fee from the start date of the contract + The remaining security deposit and the due date is the start date of the contract.

General
Financial
First Invoice, What does it include? And when is the due date?

The first invoice includes the first monthly fee from the start date of the contract + The remaining security deposit and the due date is the start date of the contract.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.